The Western Internal Operations Conference is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org.

Three caucus sessions* at the 2010 IOC are eligible for CPE credits: 1) Audit & Compliance Caucus; 2) Finance & Accounting Caucus; and 3) Human Resources Caucus. Each caucus offers a total of 10.5 CPE credits for the duration of the Conference. The maximum potential CPE credits a participant can be awarded if they attended all possible sessions is 10.5 CPE credits per person for the duration of the Conference.

The following is a breakdown of available CPE credits per day:
Monday, July 12, 2010 (5.5 CPE credits)
Tuesday, July 13, 2010 (3.0 CPE credits)
Wednesday, July 14, 2010 (2.0 CPE credits)

* Note all caucus sessions are group-live offerings and are considered an overview program level. Prerequisites are not required for the caucus sessions. Advanced preparation may be required at the discretion of the caucus chair.

To register for the 2010 Western Internal Operations Conference, register online at http://westernconference.org/internal/. For information regarding administrative policies such as complaints and refunds, please email us at IOC2010@hmsa.com. For refunds or cancellations: Before June 1, 2010, 50 percent of registration fees and 100 percent of activity fees can be refunded. From June 1, 2010, fees cannot be refunded. However, substitutions are allowed until July 2, 2010. All prices are in U.S. dollars.

---

Learning Objectives:

Audit & Compliance Caucus:
For audit and compliance professionals, this conference formalizes the concept of networking into real-time discussions about very real business issues facing all of us today. A flexible format allows for informative, interactive, and free-flowing discussions. Learn from your peers in other Blue plans as they share first-hand experiences with issues raised by the audit firms or with topics such as Auditing and Monitoring the Extended Enterprise (vendors/partners), Model Audit Rule, Quality Assurance Reviews and Continuous Audit Process Improvement, Staff Incentives, Recognition and Training Strategies. A roundtable discussion will also be held on Technology, Governance, Corporate Strategy, Reporting Strategy and Measuring Value.

Finance & Accounting Caucus:
For finance and accounting professionals, this conference formalizes the concept of networking into real-time discussions about very real business issues facing all of us today. A flexible format allows for informative, interactive, and free-flowing discussions. Learn from your peers in other Blue plans as they share first-hand experiences with issues and topics such as Budgeting, Forecasting, Statutory Accounting and Reporting, Controlling Administrative Costs and the Impact of Health Care Reform. A roundtable discussion will also be held on recording expenses as Claims or Administrative Costs, Impact of Innovation and Technology and the Future of Health Care.

Human Resources Caucus:
For human resources professionals, this conference formalizes the concept of networking into real-time discussions about very real business issues facing all of us today. A flexible format allows for informative, interactive, and free-flowing discussions. Learn from your peers in other Blue plans as they share first-hand experiences with issues and topics such as Health Care Reform, Performance-based Incentives, Benchmarking Metrics, Performance Feedback and Employment Law Updates. A roundtable discussion will also be held on various HR topics.